Return & Exchange Policy

We want you happy with every pair. If not, we’ll make it right—fast.

Time windows

  • Returns: within 3 days of delivery

  • Exchanges: within 7 days of delivery

Eligibility

  • Unworn, unused, undamaged

  • In original box/packaging with all accessories and tags

  • Order number provided

Not eligible

  • Signs of wear or soil

  • Missing/damaged original box or accessories

  • Final-sale items (if marked)

Defects / wrong item

Report within 48 hours with photos. After verification, we’ll replace or refund.

How to request

  1. Email

    We confirm eligibility and share pickup/return steps.

  2. After inspection, we process your exchange or refund.

Fees & refunds

  • Shipping fees are non-refundable unless our error.

  • Return shipping is customer-paid unless defective/wrong item.

  • Refunds go to the original payment method within 5–10 business days after inspection.

COD comfort: You may inspect the shoes, materials, and original packaging before payment.